Managed IT Services

Minimise IT problems and support costs with Microcraft Managed IT Services. To learn why so many of our clients have moved to this solution click below.

Are you paying for IT support every time you have a problem?

The longer your IT problems last, the more it costs?

You can't budget on what your IT support will cost?

You want peace of mind and compliance?

Microcraft solves these all too common complaints with proactive IT Managed Services.
Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:

Minimise your IT downtime and failures  

Your IT system is managed by professionals. We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.  

Reduce your IT support costs

The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite call outs and is the key to Microcraft Managed IT Services.  Proactive maintenance means fewer issues and less “unexpected” and costly onsite IT support work.

Fixed Fee IT management. No big IT bill surprises

Our fixed Managed Service fees deliver a predictable cost for supporting your IT systems.    Have peace of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.

Our fixed Managed Service fees deliver a predictable cost for supporting your IT systems.    Have peace of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.

Managed Services Features

Remote monitoring.   We have invested in a state of the art web based IT monitoring system that constantly feeds IT health and performance information back to our Operations Centre over a secure connection.

Proactive Support.  When our monitoring system detects a potential IT issue we are instantly alerted and can provide proactive support to address the issue before it affects your business.  

Remote Desktop Control.  Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user support or training session “on demand”.

Security and Anti Virus/Ransomware Management.  We automatically detect missing security patches or failed anti virus systems.  Missing patches or antivirus issues can be addressed remotely and out of hours ensuring you are not exposed to possible Virus or Hacker attacks.

Backup monitoring. Our monitoring systems will ensure your important business data is being successful backed up as expected.  Daily email alerts can be sent to indicate the success or failure of the backups.

Asset Management.  Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all of your managed IT devices.

Inventory Management.  Get an up-to-date view of the hardware and software in use across your business.  Track software licensing, installation dates,locations and managed device hardware configurations.

Reporting.  Report on our levels of response to various IT Incidents and system health (performance,availability, security, software licensing, etc).  We will deliver periodic reports that outline the results and value you are receiving through Microcraft Managed IT Services.  

Microcraft Managed Services – the solutions

Our focus is to keep your IT systems operational, available and secure so that you can focus on your business.  Our Managed Services Program consists of two service offerings

Management

Management encompasses a full support service whereby Microcraft monitors and manages the ongoing health of your IT systems.  Proactive maintenance, detected issues and all remote support are addressed as part of the flat monthly fee and will not be charged to you.  This truly aligns Microcraft and your interests— smoothly running IT system with no issues!

Microcraft will provide:

• Help Desk, onsite and remote support for all IT issues.

• Prompt response to any urgent callouts.

• Proactive maintenance and monitoring of workstation, server, and network for alerts and warnings.

• Managing operating system and security updates.

• Scheduled monthly visit on-site to address any non-urgent IT issues or jobs listed by your staff.

• Regular system health reports.

• Maintenance of IT inventory.

• Regular updates for you on general developments in IT.

Off-Site Backup

Microcraft offers a full backup and disaster recovery service.

Microcraft’s off-site storage service provides a complete disaster

recovery via their private Cloud, enabling recovery of anything from a file to an entire server.

In a worst-case disaster scenario your business IT can be up and running at another site within 24 hours!

Microcraft has seen a big upswing of their clients moving to Microcraft IT Managed Services to protect their biggest investment - their business. Savvy business owners realise managing their IT systems isn’t having someone from Accounts taking home a tape anymore.

Contact Gary at 09 438 6065 or email gary@microcraft.co.nz

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Microcraft IT

Everything from computer networks and ransomware through to maintenance and repairs.
Northland wide - Whangarei based.

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