Whether it’s a device not working the way it should be or server downtime, having experts at the ready is crucial to getting staff back on their feet. We can use remote access to help you solve technical issues on the spot, and we make ourselves available 24/7. We also provide proactive monitoring and maintenance to minimize the risk of system failure.
Remote Support Helpdesk
You never know when disaster might strike, hardware and software failure can be extremely detrimental to any business. On an individual scale it can leave employees frustrated and unable to complete tasks in the time frames required. On a larger scale it can leave those in charge concerned about the loss of production as well as low morale and the overall happiness of their valuable staff members.
We have a remote support helpdesk available during business hours. We also offer contracted 24/7 support for some clients, feel free to contact us about contracted support. Our support team is dedicated to working with you in plain English to make sure your issues are resolved with no time wasted. For the individual we can fix PC, laptop or tablet issues through remote access whether it be software malfunction, viruses or general operation advice. For network infrastructure issues we will ensure that your workspace is back up and running at 100% in no time. We have many diagnostic tools at our disposal to troubleshoot network issues and if all else fails, we can send an engineer to repair any hardware issues as soon as possible.
Proactive monitoring and management
The possibility of system failure can be extremely daunting. To ensure productivity, it's important that businesses put resources towards managing potential risks to their networks and databases. Hiring an IT Team to work on-site can be extremely costly and is often not a possibility for small businesses.
We can provide ongoing support to ensure your system is always fast, accessible and secure. There are a wide variety of measures that we undertake to prevent system failure. We make a point to always have effective backup solutions in place to prevent unnecessary loss of data due to system malfunctions, human error or software corruption. We also prioritise using high quality antivirus software and ensure that all systems have their antivirus software updated and maintained regularly to combat constantly developing malware.